Frequently Asked Questions:
Do I need to have my builder or contractor contact Durango Wood Company?
It depends on the project. For home furnishings or smaller projects, we are happy to work directly with you to create the wood products exactly as you want. For new construction, renovations, and remodels that require building materials, send us your inspiration photos (or take our design quiz!) and put us in contact with your builder or contractor. We’ll work with both you and your builder to design the look you want and ensure the job goes smoothly.
How soon can I expect my order to be completed?
Because we mill each order carefully by hand, your order will be finished roughly two to four weeks from when the order was placed. This timeline does not include shipping or local delivery of the final product. Large and/or custom orders and orders made from specialty materials may have a longer lead time. We will discuss the lead time with you when we send your estimate to ensure proper expectations are set and communicated.
Will Durango Wood Company deliver my order?
We deliver within a 100-mile radius of Durango, Colorado. Depending on the size of your order, our trucking fleet will determine how to get your product to you on time. Outside of this area, you can pick up the order yourself, or we can ship it to you via USPS, FedEx, or UPS for standard-sized orders, or LTL (less-than-truckload) freight for larger orders. Delivery and shipping charges depend on the destination, order size, weight, and carrier.
Does Durango Wood Company measure and install?
Durango Wood Company is a manufacturer and we do not measure or install our products. While our finished products are generally easy to install, we recommend having a professional contractor, carpenter, or builder install parts such as trim, stair treads and risers, and box beams. Typically, the measurements are taken by the professional in charge of installing the product.
Do you accept returns?
As each order is handmade custom to your specifications, we cannot accept returns. Please read all parts of your estimate carefully before approving the order. We believe in fine craftsmanship and fully stand behind our products, so if your product(s) arrives damaged, less-than-satisfactory, or not as described on your estimate, contact us and we will repair or replace it.
Do you pre-finish, paint, or stain?
We do not. Here’s why: hard-to-match proprietary factory stains can be a problem now AND in the future. Many times, a company that pre-stains can’t or won’t provide all of the parts needed to complete your millwork package. This leaves you searching for the stain formula to match those parts. Ever do a remodel and try to match a stain that you didn’t do originally? Impossible! Also, pre-stained molding and trim aren’t delivered pre-cut—this means after installation the painter/stainer has to come back and fix the cuts anyway. We always recommend that wood products be stained at the time of install.
Do you match profiles?
Yes. With over 60 years of experience and the knife collection to prove it, Durango Wood Company can match any profile. Whether it is a historic renovation or moulding profile that you fell in love with while on vacation, we can recreate it in any species of wood you wish. And with NO minimum run, there is no job too small!